Cancellation Policy
We understand that sometimes plans change, and you may need to modify or cancel your order for herbal products. Our Cancellation Policy is designed to offer flexibility while ensuring a smooth and reliable shopping experience. Please review the details below to understand our cancellation process.
1. Order Cancellation
- Before Shipment: If you need to cancel an order, please contact us as soon as possible. Orders can only be canceled before they have been processed for shipping. You can reach us at writetopiyushbhatt@gmail.com, +916265837466 to request a cancellation.
- After Shipment: Once an order has been shipped, it cannot be canceled. In such cases, you may need to initiate a return process according to our Return and Refund Policy once the herbal products arrive.
2. How to Cancel
- Email Request: To request a cancellation, please email us at writetopiyushbhatt@gmail.com with your order number and reason for cancellation.
- Processing Time: We will review and respond to your cancellation request within [insert expected response time, e.g., 24 hours].
3. Refund for Canceled Orders
- Eligible Refunds: For successfully canceled orders, any payments made will be refunded within [7-10 business days] to the original payment method.
- Non-refundable Items: Certain herbal products may not be eligible for cancellation or refund. Please review the product details or contact us for clarification on specific items.
4. Exceptions
- Custom Orders: Custom or personalized herbal products cannot be canceled once the order has been confirmed.
- Bulk Orders: Orders placed in bulk may be subject to specific terms and may not qualify for cancellations. Please contact us for more information.
5. Changes to Orders
If you wish to modify your order instead of canceling it (e.g., changing herbal products, updating quantities, or changing the delivery address), please contact us promptly at writetopiyushbhatt@gmail.com, +916265837466. We will do our best to accommodate any changes if the order has not been processed.
Contact Us
If you have any questions or need assistance with your order cancellation, please reach out to our customer support team at writetopiyushbhatt@gmail.com, +916265837466.
Thank you for choosing Rayush Herbal, and we appreciate your understanding of our cancellation policy.
